At PBM Infotech, we develop and sell premium WordPress Themes and HTML Website Templates. This policy explains our refund process and our 30-Day Money Back Guarantee.

Important: By purchasing any product or service from PBM Infotech, you acknowledge that you have read and accepted this Refund & Cancellation Policy.

Digital Product Refund Policy

Our digital products include Premium WordPress Themes and HTML Website Templates for businesses, agencies, developers, and freelancers.

Eligible Refund Requests

  • Duplicate purchase of the same product.
  • Incorrect payment due to a payment gateway error.
  • A verified technical issue prevents the product from functioning as described.
  • Our support team cannot resolve a genuine product issue after investigation.
  • The delivered product significantly differs from its published description.
  • You purchased the wrong WordPress Theme or HTML Template.
  • The issue is caused by hosting providers, or server configuration.
30-Day Money Back Guarantee: If our support team cannot resolve a genuine product-related issue, you may request a refund within 30 days of your purchase.

Refunds Will Not Be Approved When

  • You changed your mind after purchase.
  • You modified the source code and the modification caused the issue.
  • The refund request is submitted after the 30-day guarantee period.

Technical Support

Before requesting a refund, please contact our support team with screenshots, error messages, website URL, and login credentials (if required). Most issues can be resolved quickly with complete information.

Refund Processing

Approved refunds are processed to the original payment method. Processing typically takes 5–14 business days, depending on your bank or payment provider.

Marketplace Purchases

If you purchased through ThemeForest (Envato Market), refunds must follow the marketplace’s official refund process.

Contact Us

PBM Infotech
Website: https://pbminfotech.com
Email: contact@pbminfotech.com

Refund Policy